Terms of Use — EchoPilot

Last updated: October 2026

1. Acceptance

By accessing EchoPilot at echopilot.echorank360.com ("Service"), you agree to these Terms of Use. If you do not agree, do not use the Service. EchoPilot is an EchoRank product operated by ChatLogic Insights LTD, a company registered in England and Wales (no. 15593166) ("we", "us"). These Terms apply alongside the Privacy Policy for this Service at echopilot.echorank360.com/privacy.

2. Eligibility and Territorial Restriction

You must be at least 18 years old and able to enter a binding contract. The Service is not offered to, and may not be used by, persons located in, resident in, or accessing the Service from the European Union, the European Economic Area (Iceland, Liechtenstein, Norway), or the United Kingdom ("Restricted Territories"). By using the Service you represent that you are not located or resident in a Restricted Territory and are not using a VPN or other means to disguise a Restricted Territory location. We may verify location through IP address and billing address and may suspend accounts, cancel subscriptions, and refund payments identified as originating from a Restricted Territory. If you use the Service on behalf of a company, you represent that you are authorised to bind it and that it is not established in a Restricted Territory.

3. Service Description

The Service audits the public online presence of a business you specify against a published rule set, produces category and overall scores with the evidence behind each rule, and — on paid plans — produces a 90-day memo of prioritised actions and, on the Growth and Managed plans, drafts content (posts; on Managed also Google Business updates and review replies) for your approval. The Service does not carry out memo actions for you. Rules that cannot be assessed because a source is unavailable or a credential is missing are reported as not assessable and excluded from the score.

The Service makes no promise about search positions, traffic, leads, revenue, AI citations, or how any platform treats your business. Scores describe what our rules could observe on the date of the audit. Nothing in the Service is legal, financial, SEO, or marketing advice. Drafted content is a suggestion; you are responsible for what you approve and publish.

4. Accounts

Accounts use a sign-in link sent by email or Google sign-in; there are no passwords. You are responsible for the email account you sign in with and for activity under your account, and must tell us promptly of any unauthorised access. One organisation per account (a "tenant"). You may delete your account at any time; associated data is deleted or anonymised within 30 days.

5. Plans and Billing

5.1 Free score. A reduced audit of a domain you enter, limited per day per IP address, with the result cached for 7 days. It requires an email address and no account.

5.2 Paid plans. Audit, Growth and Managed are recurring subscriptions, each covering one business, at the prices displayed at echopilot.echorank360.com/pricing, billed monthly or yearly in US dollars, exclusive of any applicable taxes. Yearly billing is twelve months for the price of 9.6 (20% off the monthly price). Each subscription covers one business; to add another business, open a separate account with its own subscription. What each plan includes is listed on the pricing page. Features marked "Arriving later" there are not available yet; they are part of the plan and switch on when released, at no extra charge. Only the features listed without that marker are available at the time you subscribe. On Managed, the research briefs describe changes recorded on the public websites of the competitors you choose to watch (at most five per business) and figures from the sources in Section 17; they report what was recorded, are not advice, and make no prediction about those businesses or about the effect of any change on yours. A brief line that cannot be traced to a stored reading is removed before delivery.

5.3 Payment. All payments are processed by Stripe; we never store card details. By subscribing you authorise recurring charges at your chosen interval until you cancel.

5.4 Pausing and cancellation. Pause or cancel at any time from the billing portal (Billing in your account) or by emailing the support address below. Cancellation takes effect at the end of the current billing period; access continues until then. While paused, nothing is charged and no scheduled audit runs. After a cancellation takes effect, your businesses, audits, memos and drafts are kept for 30 days so you can resubscribe without losing them; after that they are deleted and only your sign-in remains. Deleting your account (Billing → Delete account) cancels any subscription immediately and removes everything at once.

5.5 Refunds. If a paid audit fails to run for reasons on our side and we cannot fix it within 7 days of your report, we refund the affected period. Dissatisfaction with a score, or with how any platform treats your business, is not a service failure. Where consumer law gives you a right to withdraw from a distance contract, you consent to the Service starting immediately and acknowledge that the withdrawal right ends once the audit for the period has begun, except for the refund above.

5.6 14-day money-back guarantee. If EchoPilot isn't useful in your first 14 days, email [email protected] and we refund the first payment in full. This refund covers the first payment only (monthly or yearly), once per business, must be requested within 14 days of the first charge, and is refunded via the original payment method; the subscription ends when the refund is issued. It does not apply to renewals, to plan changes, or to accounts terminated for cause under Section 12.

5.7 Free trial. Growth and Managed start with a 7-day free trial when you subscribe; Audit has no trial and carries the money-back guarantee above instead. A payment method is taken at sign-up and the first charge is made when the trial ends unless you cancel before then. During the trial the audit, the memo, and the drafting and approval of content work in full; the release of approved content (exports, the browser extension's fill-in of approved replies and updates, and, when available, publishing to connected channels) opens with the first paid invoice. One trial per business, on the same once-per-business terms as the money-back guarantee; a business that has had a subscription before starts without a trial. The money-back guarantee in 5.6 does not apply to a subscription that began with a trial.

5.8 Failed payments. If a payment fails your subscription enters a past-due state with a 7-day grace period to update your payment method; after that, audits pause until payment succeeds.

5.9 Price changes. We may change prices with at least 30 days' notice by email; changes apply from your next billing period. If you disagree, cancel before it takes effect.

6. Acceptable Use

You agree not to:

• audit businesses you do not own, operate, or have permission to analyse;
• attempt to overwhelm, probe, or circumvent rate limits or quotas;
• scrape, crawl, or programmatically extract data from the Service beyond its public interfaces without written permission;
• resell or systematically redistribute audit reports or drafted content as a competing service (you may use the reports and content for your own business freely);
• attempt to gain unauthorised access to other users' accounts or to EchoRank systems;
• use the Service for any unlawful purpose.

Our fetcher announces itself as EchoRankBot, respects robots.txt, fetches at most 60 pages per audit at one request per second, and stays on the domain you submit; you are responsible for having the right to request analysis of the businesses you submit.

7. Publishing and Approvals

Nothing is published to any channel on your behalf unless a person on your account has approved that specific item. Each approval is recorded. Today the Service does not publish to any channel itself: approved drafts are exported for you to post, and on Managed the browser extension fills approved Google Business replies and updates into Google for you to post. You are responsible for content you approve.

8. Intellectual Property

Reports and drafts produced for your business are yours to use. The Service, its code, methodology, rule definitions, prompts, report formats, and the EchoRank and EchoPilot branding are owned by ChatLogic Insights LTD. You grant us a limited right to fetch and store facts extracted from your public presence solely to operate the Service for you. Your subscription grants a limited, non-exclusive, non-transferable licence to use the Service.

9. Availability and Changes

The Service is provided "as is" and "as available". We may change rules, weights, thresholds, limits, and features; the rule set version is recorded on every audit. We do not warrant uninterrupted availability of the Service or of the third-party sites and services it depends on.

10. Limitation of Liability

To the maximum extent permitted by law, ChatLogic Insights LTD and its directors, employees, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, including lost traffic, positions, leads, or revenue, or decisions made in reliance on a score, memo or draft. Our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

11. Indemnification

You agree to indemnify ChatLogic Insights LTD against claims, damages, and reasonable expenses (including legal fees) arising from your breach of these Terms, your violation of third-party rights, content you approved for publication, or your submission of businesses you were not entitled to have analysed. This clause does not apply to you to the extent you are a consumer under the law of your habitual residence and that law prohibits it.

12. Termination

We may suspend or terminate accounts that breach these Terms, engage in abusive or fraudulent behaviour, audit businesses they do not control, or are identified as originating from a Restricted Territory (Section 2). On termination for cause, no refund is issued. You may terminate at any time by cancelling and deleting your account.

13. Dispute Resolution

13.1 Talk to us first. Before starting any formal proceeding, you agree to contact us at the legal address below and to try in good faith to resolve the dispute informally within 30 days of written notice.

13.2 Consumers whose local law restricts arbitration. If you are a consumer and the mandatory law of the country (or province or state) where you habitually reside prohibits or restricts pre-dispute consumer arbitration — for example, the Canadian province of Québec — nothing in these Terms requires you to arbitrate, limits your right to bring proceedings before the courts of that place, or overrides that mandatory consumer-protection law. After a dispute has arisen, either party may propose alternative dispute resolution through an independent, recognised ADR body; your participation is voluntary and you may decline or withdraw at any time without prejudice to your right to go to court. You may also bring proceedings in England and Wales, where we are established. Any ADR outcome binds you only if you were informed of its binding nature in advance and specifically accepted it. This section applies in place of 13.3 for all such users.

13.3 Users in the United States. If you are located in the United States and are not covered by 13.2, any dispute not resolved under 13.1 will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, seated in the state where you reside, conducted remotely where possible. Either party may instead bring an individual claim in small-claims court. Claims must be brought on an individual basis only; class, collective, or representative proceedings are waived to the extent permitted by law. You may opt out of this arbitration agreement by emailing the legal address below within 30 days of first accepting these Terms, stating your account email and that you opt out; opting out does not affect any other provision.

13.4 Everyone else. Disputes are subject to Section 14.

14. Governing Law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts, except (a) as provided in Section 13, and (b) that if you are a consumer, you also benefit from the mandatory provisions of the law of the country where you habitually reside and may bring proceedings there.

15. Changes to Terms

We may update these Terms. Material changes will be communicated via the Service or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance; if you do not agree, cancel your subscription and stop using the Service before then.

16. Severability

If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid one closest to its intent.

17. Third-Party Services — Google Maps Platform

17.1 Google Maps Platform. EchoPilot uses Google Maps Platform services to show public business information, such as a business's current Google rating and review count. ChatLogic Insights LTD provides access to that service as part of EchoPilot; it does not sell, license or resell Google Maps content. Google Maps content is shown live, with Google attribution, at the moment a page, report or email is produced, and is not stored by EchoPilot, except place identifiers (the reference Google uses for a listing). By using EchoPilot you agree to be bound by the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and acknowledge the Google Privacy Policy (https://policies.google.com/privacy).

17.2 Other data sources. Some information comes from other providers and from public websites: search results and business data from DataForSEO (including, where enabled, the rating history of businesses you watch, which is labelled as DataForSEO data), and the public web pages of your own business and of the competitors you watch, read with our crawler, which identifies itself and follows robots.txt. These providers' services are outside our control (Section 9).

18. Contact

ChatLogic Insights LTD — EchoRank Agent:
Frederic Desjardins 1321 Upland Dr. PMB 10673, Houston, Texas 77043, United States
Legal: [email protected]
Support: [email protected]