How to import reviews and post replies

First-time setup (once)

1. Install the extension. Add it to Chrome, Edge, Brave, Opera or Vivaldi. An EchoPilot button appears near the top right of your browser. Can't see it? Click the puzzle-piece icon and pin it.
2. Create a device key. In EchoPilot, go to Integrations, then Browser extension. Give the key a name you'll know, like "My laptop", and create it. A code starting with ep_ext_ appears. Copy it now, because we show it only once. Lost it? Just make a new one.
3. Paste the key into the extension. Click the EchoPilot button, then Settings. Paste the key and click Save. A green dot and the word Connected appear at the top.

Importing reviews (any time)

4. Open your listing. Go to google.com/maps and search for your business by name. Click it so the full listing with reviews opens.
5. Click Scan & Import Reviews. On the right page, the button turns on. The Found and Imported numbers go up, and you're done.
6. See them in EchoPilot. Your reviews appear under Reviews. Each one has a reply ready for you to approve.

Posting replies and updates

7. Approve in EchoPilot. In Reviews or Posts, change the text if you like, then click Approve. Nothing goes anywhere until you do.
8. Open your listing as the owner. Sign in to Google with the account that manages your Business Profile. Then open your listing.
9. Fill and post. Click the EchoPilot button and open the Queue tab. Click Fill reply, or Fill update. The text appears in Google's box. Read it, then click Post yourself. EchoPilot marks it as posted.

The three status lights

• Connected: your EchoPilot account is linked. If it's red, do step 3 again.
• Review page: you're on a Google listing the extension knows. A normal search page won't work, even if it shows reviews. Open your business's own listing.
• Owner view: you're signed in as the listing's manager, and Google shows its reply buttons. You only need this one to post.

Installing the extension

Download the zip file from Integrations, then Browser extension, then Download. Unzip it into a folder you'll keep, because your browser loads the extension from there. Then turn on Developer mode (a switch that lets your browser add an extension from a folder), click Load unpacked and pick the folder. Where to find the switch:

• Chrome: go to chrome://extensions. The switch is at the top right.
• Brave: go to brave://extensions. The switch is at the top right.
• Edge: go to edge://extensions. The switch is in the left menu.
• Opera: go to opera://extensions. The switch is at the top right.
• Vivaldi: go to vivaldi://extensions. The switch is at the top right.

When your browser starts, it may warn you about extensions added this way. That's normal. Close the warning and the extension keeps working. Firefox and Safari aren't supported.